Frequently Asked Questions
Clear answers to help you plan your cleaning with Natasya.
How do I get a free quotation?
WhatsApp 016-490 5570 with your location, property size, preferred service and date. Photos of the current condition help our team recommend the scope and provide a quotation.
Do I need to pay a booking deposit?
No. Natasya Cleaning Services does not take a booking deposit. Payment is made after the cleaning is completed, directly to the verified company account. Contact our official team if anyone requests a deposit using our name.
Which cleaning service should I choose?
Maid Services cover routine cleaning. Deep Cleaning is for a more thorough clean of areas with accumulated dirt. Move-In / Move-Out Cleaning prepares a property for a tenancy change, while Post-Renovation Cleaning addresses renovation dust and residue. We also offer Commercial Cleaning and Condominium & Strata Cleaning.
Are tools and cleaning products included?
Deep Cleaning and Post-Renovation packages include tools and cleaning products according to the agreed scope. For Maid Services, confirm the equipment and product arrangements with our team when requesting your quotation.
Can I request floor scrubbing with a machine?
Yes, tell our team which floor or area needs machine scrubbing. The equipment, suitability and any additional charges will be confirmed in your quotation.
Which areas do you serve?
We cover Cheras, Kajang, Balakong, Bangi, Semenyih, Putrajaya and Kuala Lumpur, subject to location and team availability. Send your address or area to confirm coverage.
What are your operating hours?
Our operating hours are 9:00 AM–7:00 PM daily, including public holidays. Preferred cleaning times are subject to team availability and booking confirmation.
How many cleaners will attend and how long will cleaning take?
The team size and duration depend on your property size, current condition and agreed scope. Our team will confirm these details with the quotation before your booking is finalised.
Can I arrange regular cleaning for an office or condominium?
Yes. We provide Commercial Cleaning and Condominium & Strata Cleaning with a scope and schedule suited to your premises. Contact us for a tailored quotation, including common areas and any supervision requirements.
How do I change a booking or raise a concern?
Contact our official team as soon as possible with your booking details. Changes depend on availability; our team will explain the arrangements. If you have a concern about the completed work, share the details and relevant photos for us to review.
Need help choosing a service?
Tell us about your property. Our team will help you plan the right clean.
Talk With Us Now